Privacy Policy

We know that you care how information about you is used and shared, and appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting MountainFresh.co.uk, you are accepting the practices described in this Privacy Policy notice.

The information we learn from customers helps us personalise and continually improve your shopping experience at Mountain Fresh.  Here are the types of information we gather.

Information You Give Us

We receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customising future shopping for you, improving our stores, and communicating with you.

Financial Details

We do not store credit card details nor do we share customer financial details with any 3rd parties.  All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption by the financial institutions we use.

Automatic Information

We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies,” and we obtain certain types of information when your Web browser accesses MountainFresh.co.uk.

E-mail Communications

To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Mountain Fresh if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please adjust your account to reflect this by selecting unsubscribe in the newsletter.

Information from Other Sources

For reasons such as improving personalisation of our service (for example, providing better product recommendations or special offers that we think will interest you), we might receive information about you from other sources and add it to our account information. We also sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.

What About Cookies?

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognise your browser and to provide features such as automatic login and permanent shopping carts for storage of items in your Shopping Cart between visits. The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of MountainFresh’s best features, and we recommend that you leave them turned on.

Does Mountain Fresh share the information it receives?

Information about our customers is an important part of our business, and we are not in the business of selling it to others.

Your Account

As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such Mountain Fresh features as Automatic login, and permanent shopping carts. You can add or update certain information on pages such as those listed in the “My Account” pages. When you update information, we usually keep a copy of the prior version for our records. If you do not want to receive e-mail or other mail from us, please adjust your account to reflect this in the newsletter.

Conditions of Use, Notices, and Revisions

If you choose to visit MountainFresh.co.uk, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the United Kingdom law.

If you have any concern about privacy at MountainFresh.co.uk, please send us a thorough description to [email protected], and we will try to resolve it.

Our business changes constantly. This Notice and the Conditions of Use will change also, and use of information that we gather now is subject to the Privacy Notice in effect at the time of use. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes.